Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Terms And Conditions

This document (the “Terms and Conditions”) constitutes a legally binding agreement between you (“User”) and KiwiNeeds (“Company”), a New Zealand based company providing online video consulting services through its web/mobile application and pay-per-minute video call platform. By using the Company’s services, you agree to be bound by these Terms and Conditions.

Purpose of the Platform

The Company’s platform allows Users to buy and sell skills through online video consulting and pay-per-minute video calls. The Company is not responsible for the quality, accuracy, or reliability of any information or services provided by Users through the platform.

Account Registration

In order to use the Company’s services, you must register for an account by providing the Company with accurate and complete information. You are solely responsible for maintaining the confidentiality of your account information and password. You agree to immediately notify the Company of any unauthorized use of your account or password.

Service Fees

The Company charges service fees as commission for its online video consulting and pay-per-minute video call services. The fees are clearly outlined on the platform and are subject to change at any time. The User is responsible for paying all applicable fees for services purchased through the platform.

User Conduct

You agree to use the platform in accordance with all applicable laws and regulations and not to engage in any illegal, malicious, or fraudulent activities. You also agree to not infringe upon the rights of others, including intellectual property rights, and not to post any inappropriate, offensive, or false information through the platform. The Company may terminate your account and access to the platform if you violate these conditions.

Intellectual Property

The Company’s platform and all related materials, including software, content, and designs, are protected by intellectual property laws and are the property of the Company. You agree not to reproduce, distribute, or otherwise use any of the Company’s intellectual property without prior written consent.

Disclaimer of Warranties

The Company provides its platform and services on an “as is” and “as available” basis and makes no representations or warranties of any kind, express or implied, as to the operation of the platform or the information, content, materials, or services included on the platform. The Company does not warrant that the platform will be uninterrupted or error-free, and the Company will not be liable for any interruptions or errors.

Limitation of Liability

The Company will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the platform or the purchase of services through the platform.


You agree to indemnify and hold the Company harmless from any claims, damages, and expenses arising from your use of the platform or purchase of services through the platform.

Governing Law

These Terms and Conditions will be governed by and construed in accordance with the laws of New Zealand.

Changes to Terms and Conditions

The Company reserves the right to modify these Terms and Conditions at any time and without prior notice. Your continued use of the platform constitutes your acceptance of any changes to these Terms and Conditions.

Dispute Resolution

These terms and conditions are governed by the laws of New Zealand and any disputes arising from these terms and conditions will be resolved in the courts or disputes tribunal of New Zealand.

By using the services of KiwiNeeds, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions about these terms and conditions, please contact us.

Refunds Policy

At KiwiNeeds, we strive to provide the best possible services to our customers. However, we understand that there may be instances where a refund may be necessary. Our refund policy outlines the circumstances under which refunds will be issued and the process for requesting a refund.

Eligibility for Refunds

Refunds may be issued in the following circumstances:

Technical Issues: If you are unable to access our services due to technical issues, we will provide a full refund.

Process for Requesting a Refund

To request a refund, please contact us at support@kiwineeds.com within 7 days of the date of the service or appointment. In your email, please provide a detailed explanation of the reason for your request and any relevant information, such as your appointment date and time.

Refund Processing Time

Once your refund request has been received, we will process it within 5-7 business days. The refund will be credited back to the original payment method used for the purchase.


KiwiNeeds reserves the right to refuse a refund in instances where the service has been provided and completed as agreed, and the customer is not eligible for a refund under this policy.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@kiwineeds.com.

Privacy Policy

At KiwiNeeds, we are committed to protecting the privacy of our users. This Privacy Policy applies to the KiwiNeeds web and mobile application, as well as our pay-per-minute video consulting services, and explains how we collect, use, disclose, and store your personal information.

Collection of Personal Information

KiwiNeeds may collect personal information such as your name, email address, phone number, and payment information when you create an account, purchase services, or communicate with us. Additionally, we may collect information about your skills and services offered through our platform.

Use of Personal Information

KiwiNeeds may use your personal information to provide and improve our services, process transactions, communicate with you, and enforce our policies. We may also use your information to personalise your experience and provide relevant recommendations.

Disclosure of Personal Information

KiwiNeeds will not sell, rent, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your personal information with our service providers, such as payment processors and hosting providers, to support the operation of our business.

Storage of Personal Information

KiwiNeeds takes appropriate measures to protect the security of your personal information, including the use of encryption, firewalls, and secure servers. We store your personal information for as long as necessary to provide our services and as required by law.

Access to Personal Information

You have the right to access and update your personal information at any time by logging into your account. If you have any questions or concerns about your personal information, please contact us at support@kiwineeds.com.

Changes to Privacy Policy

KiwiNeeds reserves the right to modify this Privacy Policy at any time. If we make any changes to our policy, we will update the date of this document and provide a notice on our website. Your continued use of our services after any changes have been made indicates your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@kiwineeds.com.

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